by Lance Thieshen
“What types of reports do you generate?”
Whether asked in a meeting, or in an RFP, on panel sessions or at industry conferences, this is one question that has been consistently posed by clients for as long as any of us can remember. So it’s not new. But whenever we’ve received this question, we smile because it’s an area in which DSi has excelled and invested significant resources over the years, so we can speak with authority about it.
The typical issue is this: you’re spending gobs of money on technology platforms, outside counsel, review attorneys, subject matter experts, hosting, and any number of other things for what seems like the upteenth time on an issue that’s similar to many others. During the case, you’re getting periodic updates on basics such as hours worked by the review team, or the size of the data that’s being hosted, or the research that’s been done. The inbox fills up with blurbs from all these partners. At the end of the case, you might get a nice summary report or two from them. Now, onto the next matter. Ramp up, scale back, spend money. Rinse and repeat.
If that sounds familiar, your eyes might light up when we demonstrate what we’ve been doing in the reporting and incorporation of key data and metrics for years, but especially with the launch of our new platform, DSiQ.
We live in a world in which technology can find, group and analyze the data we want much more reliably than just 18 months ago. Why hasn’t everyone utilized those same principles on the reporting side, or the multi-matter management side, or even the cost forecasting side?
It’s about business intelligence — using the wealth of data you already have to track work and make better decisions in a straightforward, more nimble manner.
DSiQ is a cloud-based, open-ended reporting tool that allows clients to get data from any and all sources involved in a matter. No more searching through emails or different interfaces to try to consolidate reports and bills to attempt to piece together a full picture of what’s happening, or how the budget is tracking, or to see how a similar matter was handled last year.
DSiQ puts it all in one place, available in real-time and on any device. All data and activities from partners involved in a matter is kept in one place, a simple dashboard that generates reports with nuanced levels of detail, depending on what you need. So on one screen, you can monitor who has done what, what they’ve spent, how it tracks against the original forecast, and what’s left to do.
You can then use data on all of your matters — independent of the technology tool utilized — and build accurate cost, data and time forecasts for future matters that compares apples to apples.
That’s the macro level. On a micro level, DSiQ has the functionality to deep dives into subjects such as richness and relevancy levels by custodian, costs per doc or gigabyte, average expansion rate for processing — any number of key issues that drive efficiencies and dollars spent.
And here’s a great feature: you can even use DSiQ for previous cases so you have a better historical perspective on your matters.
There will be a lot more to come on DSiQ in the coming weeks, as we have clients utilizing and customizing the tool collaboratively with us. But if you’re tired of all the information you’ve gathered becoming “dead data,” we’d be happy to show you how it can instead be used for true business intelligence.